Sync not happening

[tonyjensen]

Yesterday we install LongReach on the iSeries. Last night, I took some time to walk through the app. After creating a folder hierarchy, a couple of text files and an image, I attempted to sync but the sync failed. The same error is happening this morning. The error that pops up is "File Manager. Get folder exception: Connection not allowed".

I am using an iPad with the latest version of iOS connected via VPN to our internal network.

[alick]

File Manager. Get folder exception: Connection not allowed.

This type of error means that LongReach is communicating with the server.

The most common cause, is incorrect User/Password, User profile is disabled.

Edit the '/longreach/jsm/instance/system/httpd.xml' file and enable tracing.

Find the following XML element

<match uri="/service/longreach.jsp" class="com.lansa.mabius.service.HTTPServiceLongReach" trace="false" clienttrace="false">

Change trace="false" to trace="true"

End and start the LONGREACH subsystem to restart the server.

Check out the trace files in the '/longreach/jsm/instance/trace folder'.

More detailed information about the transaction will be available.

The top-level trace folder is the job number of the LONGREACH server job.

Every time you start the LONGREACH server a new job number folder is created.

[tonyjensen]

Thank you, Alick! You pointed me toward the answer. It was a case of user error. I was changing my passwords that day and used the wrong one in the client app. It is syncing now.